Consular Services

1. Current Border Measures

From October 11, 2022, except for returnees and entrants with symptoms of suspected COVID-19 infection, on-arrival test at the quarantine station, self-quarantine in places such as their own residence or accommodations, and refraining from use of public transportation will no longer be required. On the other hand, all returnees and entrants will be are required to show either a valid COVID-19 vaccination certificate of three doses of vaccines prescribed on the Emergency Use List of World Health Organization (WHO), or a certificate of negative test result of pre-departure COVID-19 test conducted within 72 hours prior to departure from the original country/region. This measure will be applied from 0:00 AM (JST) on October 11, 2022.
For further details of current border measures, please refer to the Ministry of Health, Labour and Welfare (MHLW) websiteOpen a New Window .

2. Contact Information for Inquiries

  • For procedures upon arrival at the airport and the status of residence:
    Contact: Immigration Service Agency of Japan
    TEL (Main): 03-3580-4111
  • For procedures for Visa application for entry into Japan and details for Residence Track/ Business Track already in operation with each country/region
    Contact: MOFA visa information service in Foreign Residents Support Center (Inquiries on visa)
    TEL: 0570-011000 (Navigation Dial: Press [2] for English language). For certain type of internet protocol phone, please call 03-5363-3013.
    JAPAN VISA INFORMATION HOTLINE(PDF)Open a New Window (Inquiries about visa application in different countries and regions)
    Contact: Ministry of Foreign Affairs, First Southeast Asia Division (Thailand, Vietnam, Cambodia, Laos and Myanmar)
    TEL (Main): 03-3580-3311 (Ex. 5548)
    Contact: Ministry of Foreign Affairs, Second Southeast Asia Division (Singapore, Malaysia and Brunei)
    TEL (Main): 03-3580-3311 (Ex. 5845)
    Contact: Ministry of Foreign Affairs, First China and Mongolia Division (China, Taiwan)
    TEL (Main): 03-3580-3311 (Ex. 3915, 3902)
    Contact:Ministry of Foreign Affairs, First Northeast Asia Division (Republic of Korea)
    TEL (Main): 03-3580-3311(Ex. 4611)
  • For general inquiries about border measures for entry into Japan, please contact the following numbers
    Ministry of Health, Labor and Welfare’s Call Center
    Open 9 AM to 9 PM, everyday including weekend and holidays.
    TEL: 0120-248-668 (Japanese only)
    TEL: 050-1751-2158 (Japanese, English, Chinese and Korean)
    TEL: 050-1741-8558 (Japanese, English, Chinese and Korean)
  • For inquiries about other quarantine measures such as testing at the airport etc., please contact:
    Ministry of Health, Labor and Welfare, Pharmaceutical Safety and Environmental Health Bureau, Quarantine Affairs Division
    TEL (Main):03-5253-1111(Ex. 2468)
  • For inquiries about “Technical Intern Training” , please refer to “FAQs on Technical Intern Trainees entering Japan using the Residence Track (PDF)Open a New Window” (available only in Japanese) on the official web pageOpen a New Window of the Organization for Technical Intern Training
  • For inquiries by companies/entities willing to receive travelers under this framework(except for detailed information on quarantine measures, procedures for each framework, Technical Intern Training program and Specified Skilled Worker program):
    Contact: International Movement of People Team, Ministry of Economy, Trade and Industry
    TEL: 03-3501-1071 (Working hours: 9:30-18:15)
  • For inquiries regarding flight information;
    Contact: Ministry of Land, Infrastructure, Transport and Tourism, Civil Aviation Bureau, Director for Crisis Management Office
    TEL: 03-5253-8700

3. Suspended measures
Suspended measures is moved to the archive below.

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