20Evaluation of JICA Volunteer ProgramTeam huddle in a game of volleyball (Laos)Photo provided by Kenshiro Imamura/JICAActivity at a seniors care facility (Brazil)Photo provided by Atsushi Shibuya/JICA Recommendations The program design and management process should be reviewed, including the title “JICA Volunteer Program” and its system. The position of the “JICA Volunteer Program” should be clarified in Country Assistance Policies and Rolling Plans in the longer term. It should also consider establishing new occupation categories as well as expanding partnerships. Concerning the “Nikkei Communities Volunteer Program”, efforts should be made to strengthen training on the principles of Nikkei community support, expand the volunteer application requirements to include Nikkei (emigrants of Japanese descent). It was also suggested to strengthen participation in various activities in dispatch destination countries, increase support in Nikkei communities, improve name recognition for Nikkei community volunteers in Japan. The support system for JICA Volunteer Coordinators as well as JICA volunteers should be enhanced in terms of treatment, respect extended to them. Implementation status of response measures Since the word “Volunteer” did not necessarily represent the essence of the JICA Volunteer Program, its Japanese title of the program was changed accordingly. Moreover, program’s category was changed from age division to division by experience and skills. The pre-dispatch training curriculum was reviewed for participants in order to retain necessary knowledge as well as to recognize their role as “grassroots diplomats.” The format and content of dispatch policy and plan for each country were reviewed to improve consistency with Country Assistance Policy and Rolling Plan. Further, policies were reviewed to promote project formation based on effective partnerships with universities, local governments, and private sectors. Concerning the “Nikkei Communities Volunteer Program”, PR campaigns were carried out to promote understanding of the Nikkei communities and raise awareness of the program. JICA also participated in the Nikkei community events held by NPOs to encourage Nikkei with Japanese nationality to submit volunteer applications. The recruitment, selection, dispatch process for JICA Volunteer Coordinators were reviewed. Also, efforts were made to communicate the value of volunteer experience to companies and local governments by increasing report and exchange meetings. JICA established a system that can provide adequate career support in a timely manner by conducting questionnaire surveys to understand the movement of returning volunteers.
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