Inquiries Concerning Visas

Inquiries Concerning Visas (Visa Information Service)

Inquiries about visa application procedures are accepted at the Center for Consular Services (Visa Section) and via the telephone service.

We are providing a service that enables you to obtain documents explaining the visa application procedures by FAX.

(1) Center for Consular Services (Visa Information Section)

The Center for Consular Services (Visa Information Section) explains about the documents that are necessary for the visa application, and responds to all other inquiries about visas.

Address: 1st Floor of the South Wing of the Ministry of Foreign Affairs, 2-2-1 Kasumigaseki, Chiyoda-ku, Tokyo 100-8919
(Approximately 2 minutes' walk from Kasumigaseki Station on the Hibiya, Chiyoda, and Marunouchi subway lines)
Open: 9:00-12:30 and 13:30-17:00
(excluding Saturdays, Sundays, and Japanese national holidays)

(2) Visa Information Telephone Service System (Automatic answering machine service)

To use this service, firstly dial the following number, and then when you are connected, enter the number that corresponds to the purpose of your call, in accordance with the audio guidance.

03-5501-8431

List of Services

(1) Automated audio response service (24 hours a day)
1. a. Explanation of how to request documents using the information FAX service (visa related) of the Ministry of Foreign Affairs
2. b. Explanation of how to request documents by post
3. c. Guidance to the Visa Information Center
4. d. Guidance to the address of the website of the Ministry of Foreign Affairs
(2) Inquiries about the status of a visa examination (Monday-Friday: 10:00-12:00 and 14:00-16:00)
(3) All other inquiries about visas (Monday-Friday: 09:00-12:30 and 13:30-17:00)

(3) Ministry of Foreign Affairs Information FAX Service (Visa Related) (24 hours a day)

This service enables people to use a telephone equipped with a fax machine to obtain guidance about a visa application procedure and the documents that must be prepared in Japan to make the visa application.

To use this service, firstly dial the following fax number then dial the ID code for the type of information you wish to receive. After that, follow the audio guidance.

The FAX number and ID codes are as follows.

1. FAX Number

03-5501-8490

2. ID Codes

44900# Menu list of the visa information system
44000# Visa System in Japan
44010# Procedure to apply for temporary visitor visa for the entry into Japan (except China, Russia and the New Independent States (NIS))
44020# Procedure to apply for temporary visitor visa for the entry into Japan (except China, Russia and the New Independent States (NIS), and Philippines) (in English)
44030# Procedure to apply for temporary visitor visa for the entry into Japan by Philippines' nationals
44031# Procedure to apply for temporary visitor visa for the entry into Japan by Philippines' nationals (in English)
44040# Procedure to apply for multiple entry visa for short-term stays by Asian and Oceanian nationals (excluding Chinese nationals), Latin American nationals and other nationals
44100# Procedure to apply for temporary visitors' visa for the entry into Japan by Chinese nationals
44120# Procedure to apply for multiple entry visa for short-term stays by Chinese nationals
44220# Procedure to apply for multiple entry visa for short-term stays by Russian and the NIS nationals
44221# Procedure to apply for multiple entry visa for short-term stays by Russian and the NIS nationals [English]
44250# Procedure to apply for single entry visa for short-term stays by Russian and the NIS nationals
44251# Procedure to apply for single entry visa for short-term stays by Russian and the NIS nationals [English]
44500# Working Holiday system

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